Cumberland County Board of Commissioners recognizes 911 Call Center for re-accreditation

By Staff Report, posted Oct 8, 2025 on BizFayetteville.com

The Board recognized the Cumberland County 911 Call Center for earning Fire Dispatch Re-Accreditation from the International Academies of Emergency Dispatch (IAED). Pictured from left are Fire Commissioner Henry Tyson, Emergency Services Director Garry Crumpler, 911 Program Standards Coordinator Christine Smith , 911 Quality Assurance Specialist Melissa Rolland, 911 Dispatcher Telise "Gail" Chavis, 911 Quality Assurance Specialist Sheila Britton, and 911 Certified Training Officer Natasha Champagne.

The Cumberland County Board of Commissioners recognized the Cumberland County 911 Call Center at their regular meeting on Oct. 6 for earning Fire Dispatch Re-Accreditation from the International Academies of Emergency Dispatch (IAED).

This designation as a Center of Excellence in Emergency Fire Dispatch is awarded to agencies demonstrating the highest level of compliance with IAED’s standards and protocols. Cumberland County’s 911 Division is among only 19 agencies nationwide to receive this accreditation.

Fire Commissioner Henry Tyson presented a plaque to members of the 911 team, commending their dedication to excellence, professionalism and public safety.

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