The Monitoring Association (TMA) is pleased to announce that Holmes Security Systems, with offices in Fayetteville and Wilmington, North Carolina, has renewed the prestigious “TMA Five Diamond Monitoring Center” designation. This designation is granted annually to monitoring centers that satisfy all the requirements of the “five points of excellence”:
TMA’s Five Diamond designation means that a monitoring company has demonstrated exceptionally high responsibility to their local community and customers by investing time, money, and commitment to quality operator training. Operators serve as the life-saving link between residential or business properties and the police, fire and emergency services in local areas.
The TMA Monitoring Center Operator course covers virtually all phases of monitoring center communications with customers, police, fire, and emergency services communications centers. To achieve the Five Diamond designation, every operator must not only pass the course and recertify every three years but demonstrate the following:
Holmes Security Systems is proud to have the only UL-listed Five Diamond central monitoring station in Eastern NC that provides 24/7/365 peace of mind and exceptional customer service to Residential and Commercial clients.
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