As of July 26, 2023, Cape Fear Valley Health's hospitals, including Harnett Health facilities, will transition to an "out of network" status with UnitedHealthcare Medicare.

Cape Fear Valley Health made the announcement on their social media pages late Wednesday morning. 

“Please be aware that this change impacts only UnitedHealthcare Medicare plans. Cape Fear Valley Health is still “in network” with all other carriers for managed Medicare plans operating in our region for all aspects of care,” said a press release posted to the healthcare provider’s Facebook page. 

“We want to reassure our patients with UnitedHealthcare Medicare plans that there is currently NO CHANGE in their ability to visit their Cape Fear Valley Health physician’s office, access outpatient pharmacy services or utilize Cape Fear Valley and Harnett Health hospitals’ Emergency Departments for emergency care. These visits will still be “in-network” on their plan. The change will solely affect non-emergency hospital services.”

“We want you to know that Cape Fear Valley Health is not asking UnitedHealthcare for a rate increase. We do expect UnitedHealthcare to pay for the services our doctors deem necessary for patients and not unfairly deny our claims. We understand that this change may cause inconvenience, and we sincerely apologize for any disruption this may cause. Cape Fear Valley Health remains committed to delivering exceptional healthcare for all our patients. We remain optimistic that we will be able to come to an agreement with UnitedHealthcare Medicare in the future.”

Cape Fear Valley Health has begun reaching out to those UnitedHealthcare Medicare Advantage patients in their records who may be impacted by this change. They are also encouraging anyone with further questions or concerns to contact their hotline by dialing (910) 615-2222.  Or you can email the Payer Relations team dedicated to this issue at CFVUHCIssues@capefearvalley.com. 

You can find the official post on the hospital’s Facebook page here.