FirstHealth Moore Regional Hospital, including its Hoke and Richmond campuses, has been recognized as a 2023 Outstanding Patient Experience Award™ recipient.
This distinction places Moore Regional among the top 5 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.
This marks the 16th consecutive year that Moore Regional has earned the Outstanding Patient
Experience Award.
“Providing an exceptional patient experience is built into our culture at FirstHealth, and it’s
incredibly meaningful to earn this award for 16 years in a row,” said Mickey W. Foster, MHA,
chief executive officer for FirstHealth of the Carolinas, in a press release. “This is a great compliment to the entire FirstHealth family who put excellence in patient care at the forefront each and every day and demonstrate an unwavering commitment to our core purpose to care for people.”
For this annual analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 100
patient experience surveys to the Centers for Medicare and Medicaid Services, covering
admissions from January 2021 through December 2021. Of those hospitals evaluated, 419
hospitals outperformed their peers—based on their patients’ responses—to achieve this award.
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients.
Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness
and noise levels in patient rooms to medication explanations and hospital staff responsiveness to
patients’ needs. The measures also include whether a patient would recommend the hospital to
friends or family and their overall rating of the hospital.
After workshopping the idea for a new restaurant concept with a few regular customers, Brian and Staci decided to take a chance on Napkins, their first business and Brian’s first experience owning a restaurant.
The venue features two levels, two fully stocked bars, audio-video systems including projectors, and lighting solutions, an in-house culinary team, lounge space, a bistro section and private rooms, a state-of-the-art DJ booth and on-site staff to hel
Brad and Kelley McLawhorn became business partners in 2001 when they first opened a restaurant on Reilly Road. Now, their highly praised catering company continues to impress community members with flexibility, quality and personalized service. Photo
