Staff report
Cumberland County has launched a new online service to assist residents, builders, contractors and businesses with the permitting, planning and inspections process. 
“This software will maximize process efficiency and provide for a more seamless development review process,” said Planning and Inspections Director Rawls Howard. 
According to county officials, EnerGov Services and Citizens Self Service (CSS) is a civics software program that allows online submission and management for permits, plans and inspections in the Planning & Inspections and Environmental Health Departments. Fire inspections through the Fire Marshal’s office can also be tracked, according to a statement provided to the Greater Fayetteville Business Journal.
“It will save time by allowing both staff and customers to easily track any submitted plans or permit applications,” Howard said.
The new online service provides a paperless management system that includes a robust dashboard that helps to easily find and manage permitting and is designed to increase resident and contractor access to permit and plan information online. 
Residents can use the software through a computer or tablet. EnerGov can be accessed by visiting the Planning & Inspections department page at cumberlandcountync.gov.