The N.C. Division of Motor Vehicles self-service kiosk pilot in grocery stores has hit a significant milestone in its first year. Since its launch last March, 25,000 customers have accessed DMV services at select Harris Teeters in Wake, Mecklenburg and Cumberland counties.
“I'm very excited about the success of our kiosk pilot,” said DMV Commissioner Wayne Goodwin in a press release. “This pilot is a prime example of the work we have done to shorten lines and wait times by using technology to modernize our customer service and provide more options for customers to get what they need in a timely manner."
The success of the kiosk pilot can be attributed to the services being available in a convenient setting with hours far exceeding the DMV’s normal Monday through Friday, 8 a.m. to 5 p.m. model.
Services offered include both driver license and ID card renewals and duplicates, along with vehicle registration renewals and property tax payments for new vehicles.
“The benefit of going to a kiosk to get your service is the ability to walk away with your product in your hand,” said Commissioner Goodwin in a press release. “Whether that be a temporary paper license or ID card that has your photo on it, or the sticker you can walk out with and place on your license plate right there in [the] shopping center parking lot.”
Nine total kiosks are in place – four each in Wake and Mecklenburg counties, and one in Cumberland County in the Highland Centre Harris Teeter located at 2800 Raeford Road in Fayetteville.
A 10th kiosk is planned for the Soldier Support Center on base in Fayetteville, and more kiosks will be added as certain transaction thresholds are achieved.
Intellectual Technology, Inc. (ITI) is NCDMV's private partner for the kiosk pilot. ITI has partnerships with several states and grocery store chains to deploy kiosks for DMV transactions.
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