The Fayetteville PWC Commission has voted to adopt a planned adjustment to the Basic Facility Charges for Water and Wastewater services over the course of two years. Residential customers will not see a usage rate increase and only an increase in the flat fee that covers infrastructure costs. The changes to the Water and Wastewater rates and fees were approved during a public hearing at the PWC Commission’s regular meeting on Feb. 26, 2025, and will begin to go into effect on May 1, 2025. The increases will be used to help PWC maintain and upgrade infrastructure while continuing to provide our award-winning service that meets and exceeds state and federal requirements for nearly 120,000 customers.

The Basic Facility Charge is a flat fee that all customers pay for infrastructure maintenance and other improvements and is shared equally among customers. This is a separate fee from a customer’s usage and is needed to ensure services are available when needed. PWC provides 10.8 billion gallons of clean drinking water and treats over 9.2 billion gallons of wastewater annually. The funds collected are reinvested into an extensive network of 2,825 miles of water and wastewater pipes and support the operational costs for providing essential water and wastewater services.

Key details of the changes:

• PWC’s Water and Wastewater usage rates for residential customers will remain unchanged for the next two years.
• Non-residential customers will have a nominal usage rate increase in 2025 and in 2026.
• For residential customers within Fayetteville city limits, the Water Basic Facility Charge will increase by $2.50 over two years with the first $1.25 increase on May 1, 2025, and the second increase on May 1, 2026. This will support projects like the Granular Activated Carbon (GAC) water filtration system that will be used to address PFAS (Per- and polyfluoroalkyl substances) contamination and system reliability improvement projects.
• For residential customers within Fayetteville city limits, the Wastewater Basic Facility Charge will increase by $4 over two years with the first $2 increase on May 1, 2025, and the second increase on May 1, 2026. This will support projects like the expansion of sewer treatment facilities and other infrastructure projects that support our growing community.

For more information and to see all of the changes to the rates and fees for Water and Wastewater services, visit PWC’s website at www.FayPWC.com.