Copiers Plus: Fayetteville-based company emphasizes family and customer service in business model

By Diana Hansen, posted 1 month ago

Copiers Plus began operations in 1985 and maintains its premier legacy family business in North Carolina, now with five locations. Copiers Plus operates in
Fayetteville, Raleigh, Wilmington, Greensboro, and Asheville. Their long heritage reflects robust business values and stellar customer care and service. Copiers Plus set their strong business model foundation to truly care and make customer centered service first and foremost. Their team assists with efficient workflow strategies and cutting-edge technologies. Copiers Plus runs a family business which now includes the third generation. The family management team comprises: Bob Smith, CEO/president, who started the company in 1985; Tim Smith, GM/VP who started in 1986; David Smith, VP admin/treasurer who began working in 2015; Jackie Smith, corporate secretary since 1986 (Bob's wife); Drew Smith, director of communications since 2014; Leslie Smith, meter consultant since 1988 and Roger Miller, account manager (Roger married Bob's granddaughter, Stephanie) and has worked at Copiers Plus since 2015. Customers feel like family and see their business requirements met with concern, expertise, and precision. 

Bob Smith believes customer service stands paramount and runs the business with the slogan, “The PLUS stands for service!” “The Plus” reflects the team dynamics and customer care. The business launch Bob took to fruition over 35 years ago continues this philosophy which still holds true today. “Business North Carolina” magazine’s “2021 Best Employers in North Carolina” awarded Copiers Plus the 2021 Best Employers in North Carolina designation. Copiers Plus received the award in 2020 as well. Drew Smith notes they await news on the
2022 status of companies named to the list. Copiers Plus was featured as an Elite Dealer within the $5 million to $10 million bracket in document technology industry magazine, “enx magazine – engage ‘n exchange” for the years 2018 through 2021. Qualified, happy, team-based employees dedicate themselves and their expertise to the customer experience. This cohesive combination creates yet another plus and fuels the positive energy customers consistently encounter. Company morale stays high with each employee feeling valued and appreciated.

Bob likes to surprise the employees with barbecue plates, and roses for Valentine's Day. Holiday parties, games and even a fun, productive company trip to Myrtle Beach give them a chance to bond outside work. The Myrtle Beach trip gave employees and management a chance to just be themselves and spend time as friends. These examples of care create an extended family interaction. Management and employees mingle and get to know each other personally. Management’s personal touch gives employees the direct knowledge they hold value and the key to exceptional customer service. The end result shows this extended family feeling fosters high employee morale. The high value concept translates into employee delivery of outstanding, proactive, dynamic high value customer care to the clients.
Managed print services spurred growth for Copiers Plus to create this unique marketplace position. Copiers Plus team members manage organizational print audits. They can determine through an audit what printing takes place at a business, what actual spending level transpires at the given business, and the cost of printing. An example of potential waste shows up within a business order placement for large supplies of toner.
The business notion of stocked up signifies a company supply will not deplete toner immediately. However, if a copier breaks down and the business swaps in a different model copier, the extra toner goes to waste. Most businesses needlessly spend three percent of their budget on printing problems and issues. Copiers Plus managed printing services can monitor directly on their devices and

track meters remotely. They auto-ship toner direct to the customer location. The real time methodology keeps the customer supply consistent and saves time and resources. Real time advantage includes both virtual firmware updates and diagnostic alerts. Technicians receive information to enable quick fixes on or offsite to better serve the customer time-effectively. Audits determine how much product a business requires. The business model Copiers Plus utilizes assists the client to cut unnecessary costs. Copiers Plus compiles an overview of approximately one month’s use on copiers, printing, paper and related. Typically, businesses experience 15-30% cost savings. Copiers Plus handles printing requirements as a single source managed printing services solution for businesses. This process streamlines time and resources. Managed printing services solutions restore business focus and ensure attention goes to actual necessary business functions and clients. Copiers Plus takes charge to eliminate printing services office problems issues and irrelevant interruptions. Copiers Plus
mitigates business concerns on issues like switch out one copier for another and how much product needs distribution to the product pipeline when toner supplies under or over stock. Likewise, one managed printin services solution provider removes the strain of multiple interruptions feeding into a variety of vendors.
Flawless and cost effective, managed printing services solutions empower business to manage business. Copiers Plus keeps printing issues fully functional and economical. The modern equipment ensures hardware and software updates keep current. Reports via spreadsheet detail present overviews of print usage. Secure printing protocol allows access to audit employee usage history. Authentication provides or revokes employee access to features. Maintenance plans feature high quality supplies, dedicated team professionals and quick turnaround to serve business requirements. Copiers Plus holds a platinum designation as a Kyocera dealer — the highest rank given a vendor of Kyocera products. All technicians receive certification through Kyocera on all devices. Time and cost effectiveness plus highly qualified professionals ready to serve. The slogan, “the PLUS stands for service” sums up the customer benefit of Copiers Plus and dedication to time and cost-effective managed printing services solutions. 

The company website resides at www. There, potential customers can meet Bob Smith virtually on video as he discusses the business himself and offers a wonderful introduction to Copiers Plus and “the PLUS stands for service” promise. Customers can call 1-800-648-7081 to schedule an appointment or online at the “Request Service” bell icon at the top of the website. They care for the customer, and they hire people who care like family.

Ico insights



In The Current Issue

Teamwork makes the dream work: Morgan finds success in new role through collaboration, passion

Dr. Jeffery Morgan, Interim executive director of the Fayetteville, North Carolina VA Coastal Health Care System. PHOTO COURTESY OF U.S. DEPARTMENT OF VETERANS AFFAIRSGFBJ: Throughout your military career, you served in a variety of positions, includ

A New View: Leaders have positive outlook when it comes to future of Fayetteville region

On Tuesday, June 7, the Greater Fayetteville Business Journal hosted its fourth quarterly Power Breakfast at the Cape Fear Botanical Garden.Businesspeople from different organizations throughout the community gathered together at the sold-out event t

Floating solar array: New system is the first of its kind for DoD and the largest in the Southeast United States

The solar array will power close to 735 homes and last up to 35-40 years. PHOTOS BY SAVANAH RAMSEYOn Friday, June 10, Army leaders, executives from Duke Energy and Ameresco gathered at Fort Bragg’s Camp Mackall for a ribbon-cutting ceremony for its n