Let’s be honest- the mere thought of placing service calls can be stressful and anxiety-inducing. More often than not, we avoid placing service calls for simple, easy-to-fix repairs because they tend to be unpredictable and inconvenient to our schedules. You should feel confident not only in knowing who is responding to your service calls, but when. With DASH- Systel’s Secure Response Solution, you can experience peace of mind and flexibility when placing service calls.
We recognize that anytime a service call is placed, our customers are putting their trust in Systel- not only to provide excellent customer service, but to also provide certainty about who is entering their workplace. For added security and convenience, Systel’s Service and Command Center offers remote troubleshooting and diagnostics for minor issues, eliminating the need for an onsite technician. Of course, some issues do require in-person assistance, which is why we developed DASH, short for Dispatch and Security Help Desk, with our customer’s safety in mind. DASH utilizes a GPS tracking feature that enables customers to receive real-time location and status updates, as well as the estimated arrival time, name, number, and photo-ID of the responding service technician. The technician’s progress can be monitored until the reason for the call has been resolved. Rather than wasting your day waiting around for a technician to respond, you can track the status of a fully vetted service technician in real-time and attend to other tasks throughout the day in anticipation of their arrival and departure.
Systel’s DASH technology is similar to that of Uber, especially when it comes to providing important identifying information about the person responding to your request for service. Think of it like this: how likely are you to get into a vehicle with a stranger without the reassurance of knowing that person has been vetted by the company you have chosen for transportation? The chances are most likely slim to none, so why not demand the same security measures from other service providers? At Systel, safety is our top priority, which is why all of our employees undergo routine background checks and drug tests. DASH is available to all Systel customers at no cost. All you have to do to is register for e-info access at systeloa.com/e-info and you can submit service calls or supply orders through the e-info portal.
“Security is not expensive, it is priceless.”
ABOUT SYSTEL BUSINESS EQUIPMENT
Systel Business Equipment was founded on November 1, 1981 in Fayetteville, North Carolina by current President and CEO, Keith Allison, in Fayetteville, North Carolina. Beginning with a handful of employees, Systel has now grown to over 250 employees and has since become a leader in its industry. Allison’s three daughters serve as members of Systel’s Executive team with the intent to sustain the company’s success by providing the highest level of customer service and satisfaction in business solutions, while continually expanding the company’s geographical footprint.
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