The Fayetteville Public Works Commission (PWC) has published its 2025 Water Quality Report. While the Water Quality Report is a requirement of the state, the results of water sampling verify PWC’s commitment to water quality going beyond compliance. PWC does more than what’s required and PWC’s services are defined by continuous improvement, industry leadership and a culture of excellence.
One of PWC’s primary goals is to continue providing customers with a safe, reliable and affordable supply of drinking water.
The Annual Water Quality Report is a snapshot of last year’s overall water quality. Included are details about our sources of water, what it contains, and how it compares to standards set by regulatory agencies. PWC’s commitment to transparency is key for customers to understand the efforts they make to continually improve the water treatment process and protect our water resources. PWC staff are committed to ensuring the quality of our water and providing customers with this information because informed customers are their best allies. Customers with questions about this report or your water can contact Customer Service at 910-483-1382.
In 2025, PWC treated over 10.5 billion gallons of water while remaining in 100% compliance with all EPA regulations. PWC continuously monitors water quality by performing more than 150,000 tests a year. This year’s Water Quality Report, as well as past reports, are available for viewing online at FayPWC.com/Water-Quality-Report/.
PWC is an award-winning utility, recognized nationally for water quality. PWC was the first utility in North Carolina to earn the Partnership for Safe Water Director’s Award for water treatment, recognizing PWC’s extra efforts in providing drinking water that meets or exceeds all federal drinking water standards. PWC has received this prestigious recognition for 25 consecutive years.
PWC has also been recognized with the 2024 Gold Award for Exceptional Utility Performance by the Association of Metropolitan Water Agencies (AMWA). In 2025, PWC was recognized with two of NC One Water Awards highest distinctions for service: Water Distribution System of the Year – Overall Winner and the Wastewater Collections System of the Year – Large System Award.
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